Terms of Service Privacy Policy

Terms of Service

Last updated: April 2026

1. Acceptance of Terms

By registering for or using the DotVoice Vendor Portal (“Platform”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use the Platform.

2. Services

DotVoice provides carrier-grade outbound voice API services, real-time audio streaming, DID number provisioning, and a self-service vendor portal. Service availability is provided on a best-effort basis and DotVoice does not guarantee uninterrupted access.

3. Account Registration

You must provide accurate and complete information during registration. You are responsible for maintaining the confidentiality of your API key and account credentials. You must notify DotVoice immediately of any unauthorized use of your account. Each account may only be used by the registered entity.

4. Acceptable Use

You agree not to use the Platform for:

• Unsolicited communications, spam calls, or robocalling in violation of applicable law
• Fraudulent, deceptive, or illegal activities
• Harassment, threats, or abusive content
• Circumventing telecom regulations or caller ID spoofing
• Any use that violates TRAI, DoT, or other applicable telecommunications regulations

DotVoice reserves the right to immediately suspend accounts found in violation.

5. Billing & Credits

The Platform operates on a prepaid credit model. Calls are billed per minute at the rate applicable to your account, deducted in real time from your wallet balance. DID number charges are deducted monthly. Credits are non-refundable except at DotVoice’s sole discretion. DotVoice reserves the right to change rates with 7 days’ notice.

6. API Usage & Rate Limits

Your account is subject to CPS (calls per second) and concurrent call limits as shown in your portal. Exceeding these limits may result in call rejection or temporary throttling. You are responsible for all API activity originating from your credentials.

7. Intellectual Property

The Platform, its software, and all associated content are owned by DotVoice and protected by applicable intellectual property laws. You may not copy, modify, reverse-engineer, or redistribute any part of the Platform.

8. Termination

DotVoice may suspend or terminate your account at any time for violation of these Terms, non-payment, or at its sole discretion with reasonable notice. You may close your account by contacting support. Remaining credits at termination are subject to DotVoice’s refund policy.

9. Disclaimer of Warranties

The Platform is provided “as is” without warranties of any kind, express or implied. DotVoice does not warrant that the service will be error-free, uninterrupted, or meet your specific requirements.

10. Limitation of Liability

To the maximum extent permitted by law, DotVoice shall not be liable for any indirect, incidental, special, or consequential damages. Our total liability for any claim shall not exceed the amount you paid to DotVoice in the 30 days preceding the claim.

11. Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in India.

12. Changes to Terms

DotVoice may update these Terms at any time. Continued use of the Platform after changes constitutes acceptance of the revised Terms.

For questions, contact us at support@mindserv.co.

Privacy Policy

Last updated: April 2026

DotVoice (“we”, “us”, “our”) is committed to protecting your privacy. This Policy explains how we collect, use, and safeguard information when you use our Vendor Portal.

1. Information We Collect

Account Information: Name, company name, email address, phone number, and billing region provided during registration.

Usage Data: Call logs (destination numbers, duration, status, timestamps), API request metadata, wallet transactions, and DID assignments.

Technical Data: IP addresses used to access the portal and make API calls, browser type, and device information.

KYC Documents: PAN, GSTIN, and Aadhaar details submitted for identity verification, as required by applicable regulations.

2. How We Use Your Information

• To provision and operate your account and API access
• To process billing and credit transactions
• To send transactional emails (verification, account activation, low-balance alerts)
• To comply with TRAI, DoT, and other legal or regulatory obligations
• To detect and prevent fraud, abuse, or unauthorized access
• To improve the Platform and support operations

3. IP Address Whitelisting

IP addresses you submit for API whitelisting are stored and used solely for access control to the DotVoice API. These are not shared with third parties.

4. Data Sharing

We do not sell your personal data. We may share data with:

• Telecom carriers and upstream providers strictly necessary to route calls
• Payment processors for credit recharge transactions
• Regulatory authorities when required by law

5. Data Retention

Account data is retained for the duration of your account and up to 3 years after closure to meet regulatory requirements. Call logs are retained for a minimum of 12 months. KYC documents are retained as required by applicable law.

6. Security

We implement industry-standard security measures including encrypted data transmission (TLS), hashed password storage, and API key-based authentication. However, no system is completely secure and we cannot guarantee absolute security.

7. Your Rights

You may request access to, correction of, or deletion of your personal data by contacting us. Note that some data may be retained to meet legal obligations even after account closure.

8. Cookies

We use session cookies strictly necessary for authentication. We do not use tracking or advertising cookies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or a notice on the Portal.

For privacy enquiries, contact us at support@mindserv.co.